Refund Policy

Last updated: 2026-01-09

1. Eligibility for refunds

• Orders not delivered.
• Missing or incorrect items.
• Food quality or safety issues reported within the reporting window.
• Duplicate charges or incorrect billing.

2. Reporting window

Please report issues within [X HOURS] of delivery or pickup.

3. How to request a refund

Contact us with the details below:

• Order ID
• Store name
• Item(s) affected
• Clear photos (if applicable)
• Short description of the issue

4. Refund method and timing

Approved refunds are returned to the original payment method or as store credit, at our discretion, within [X BUSINESS DAYS]. Your bank or card issuer may take additional time to post the refund.

5. Partial refunds

If only part of an order is affected, we may issue a partial refund.

6. Cancellations

Orders can be canceled only before the store confirms or begins preparation. Once preparation has started, cancellations are not guaranteed.

7. Abuse and fraud

We may refuse refunds for repeated abuse, suspected fraud, or misuse of the Platform.